Ticketing/Call Logging

A help desk ticketing system is a tool that is used to track if things are being done as they should. For each task or concerned customers, there’s a ticket issued with details about what was done, who did what and when, and what else needs to be resolved, among other information. The Silveraxiom ticketing system is designed to allow event registration, assignment of a ticket, tracking of changes on a ticket, sending ticket status updates to other departments, and closing a ticket to name a few.