A workflow management system allows individuals to automate repetitive processes that allows for operational optimisation within an organisation. Further, it automatically follows-up and escalated tasks that are incomplete and provides metrics as to the current state of certain processes that are busy following a particular workflow.
The workflow engine automates pushes notification via the web based platform, email, SMS or the mobile app reminding users of upcoming approvals.
The primary function of the workflow engine is to automate processes from beginning to end. Be it the scheduling and assignment of tickets, customer requests or purchase orders – all these processes can be automated according to business rules.
Certain workflows are sequential but often they are unique requiring the need for workflows to happen concurrently. The workflow engine allows this to happen
Comment on tasks and processes, ask questions, mention their co-workers, attach files, documents and images within workflows.
Customize what each staff member can see within an organisation has access to on a daily basis.
Have the ability to report on workflows, what has caused delays and escalations that have occured.
Have the ability to create forms on the go for users to enter information relating to a specific part of the workflow. This could be entering ticketing information, asset information or maintenance related information that would be needed by the nest step in the workflow